Overseas Pakistanis Commission
The main objectives of the Overseas Pakistanis Commission are not only redressing the complaints but also facilitating the citizens in every possible manner, as listed below:
- Welfare of Overseas Pakistanis
- Welcoming them in mainstream
- Addressing their genuine complaints which fall within the provision of the Provincial Government
- Protection from land grabbing and similar other hazards
- Facilitation in their investments
- Removing hurdles and assisting in policy decisions on the basis of suggestions received from Overseas Pakistanis
- Punjab Overseas Pakistanis Commission is a Special Institution with Services and General Administration Department of Government of the Punjab.
Why The Need?
The Overseas Pakistanis face many problems in their homeland and there was no forum in Punjab where they could approach and get their genuine grievances redressed.
The overseas Pakistanis have been facing problems mainly as classified below:
- Property disputes and housing societies
- Family disputes
- Criminal cases
- Telephone connection/problems
- Electricity connections/problems
- Sui Gas connections/problems
- Water connections
- Travel Agents & Airlines related cases
- Employment requests/recommendations
- Financial matters/disputes
- Bank related matters
- Co-operative Societies claims
- Advisory services/general information and any other nature of complaints
There existed no system to help them out in such situations and this is the main reason behind establishment of OPC. OPC is one window operation for resolution of problems of Overseas Pakistanis and in this regard, instructions of Chief Minister, Punjab are carried out in letter and spirit. It is worth mentioning that Punjab is the only province which has established an institution to provide legal platform to settle the issues of Overseas Pakistanis, as there was a dire need of such a body which could address their grievances.
About OPC Coordinator Spain
Highness Chaudhary Muhammad Imtiaz is well knonw personality among overseas Pakistani's community in spain. He has been living in spain since .... and earned fame in service of community.
Govt. of Punjab has nominated him as Coordinator for Spain of Overseas Pakistani Commission.
Complaints Redressal Process
The Mechanism of complaint redressal is stated below:
Overseas Pakistanis in spain can lodge their complaints through OPC Spain Coordinator as well as get their complainant status.
Once the complaint is received at OPC complaint portal it is scrutinized whether;
The complainant is an Overseas Pakistani as defined in Punjab Overseas Pakistanis Commission Act, 2014.
Complainant has provided/attached all the relevant documents/information necessary for complaint processing.
If any of these two requirements are not met, complainant is asked to provide the missing details through phone, email and User Feedback box of OPC complaint portal. The complaint remains pending till the complainant provides the required details.
Depending on the issue involved, a complaint received to the Commission may be referred for redressal either to a Government Department or District Overseas Pakistanis Committee (DOPC). It is the prerogative of the Commissioner OPC to decide where a complaint is to be referred. The Director General OPC also enjoys this right.
After the required documents/ information is provided the complaint is “Referred” online to the concerned District Overseas Pakistanis Committee (DOPC) or Government Department for its redress in a month time, with an initial response time of 7 days. The complaint is assigned to a “Dealing Officer” (an officer of OPC) who is responsible for tracking the progress of complaint redress process and coordinates between complainant and the DOPC/Department.
The District Overseas Pakistanis Committee or the department processes the complaint, calls in reports from field formation, summons and hears both parties in its meeting to resolve the issue.
A report is submitted to OPC and complaint is “Referred Back” on the complaint portal after finalization of the complaint redress process.
Performance of DOPC/Department is reviewed constantly and reminders are issued if complaint is not resolved in stipulated time.
The final report by the DOPC/Department is scrutinized by the OPC and if the complainant is satisfied and confirms that his/her grievance has been redressed, the complaint is tagged as “Resolved”, by the Commissioner.
If OPC or complainant feels that District Committee or Department has not done enough and complaint is not redressed, it is again referred to DOPC/Department.
In the whole process of redressal the complainant can remain updated through, User Feedback box of OPC complaint portal. Overseas Pakistanis are also welcome to visit the OPC office for this purpose.
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